GoToAssist 遠端支援、遠端控制

GoToAssist 提供企業便捷的遠端控制與存取,不需要下載,不必經常更新版本,就能快速完成連線控制、共享桌面、畫面錄影稽核,並且能同時連線多台電腦,安全與便利,一舉多得。

GoToAssist 遠端支援、遠端存取

企業可以信賴的遠端控制

GoToAssist 提供最安全與便利的企業遠端支援解決方案,讓企業內部支援與外部連線可以省時又方便。

共享桌面

Both your customers and your technicians can share their screen and give keyboard and mouse control.

檔案傳送

Securely send and receive files in a live or unattended support session, which is useful for applying patches, updates and more.

遠端診斷

Easily access your customer’s system information, including hardware and software configuration.

輕鬆切換不同電腦的畫面

Easily switch or scroll between all of your customer’s monitors.

同時控制多台電腦

Host up to 8 sessions simultaneously per technician.

標註工具

Draw, highlight and point to items on the customer’s screen.

即時遠端支援、控制

Access and control end users’ computers to resolve issues quickly. Transition from a call or chat to an online support session with just one click.

無人職守電腦遠端控制

Support remote computers and servers without an end user present. Connect at any time to unattended machines.

Mitigate security risks while making your own life easier with these updates.

NEW Two-Factor Authentication

Add a second level of security to better protect your GoToAssist accounts.

NEW Active Directory Connector

Easily add, update or remove technicians with our Active Directory integration.

NEW Single Sign On

Cut down on password management by letting technicians use existing credentials.

End-To-End Encryption

GoToAssist employs Secure Socket Layer (SSL) technology and 128-bit Advanced Encryption Standard (AES) encryption. Our server architecture stores all data two tiers away from the Internet.

Firewall Friendly

GoToAssist relies on HTTP outbound connections to transparently enable screen-sharing sessions. In most cases, support professionals and their customers can connect without changing firewall settings.

IT resolution in record time.

Support From a Device

Deliver support using your iOS or Android device. Connect to computers, mobile devices and unattended machines to solve customers’ issues.

More clarity. Less confusion.

People often have trouble describing things clearly. So when a customer is attempting to articulate their problem, and you’re sitting there scratching your head, it’s time for GoToAssist screen sharing online. You can easily view their screen to see what’s actually going on. Or, you can show your own screen for guidance and training purposes.

Remotely control the computer.

You can look, and you can touch. Online screen sharing in GoToAssist allows you to control your customer’s mouse and keyboard remotely. (They will still have priority control of course.) This way, you can interact with the computer as if you were there at their desk. Access windows, applications and files with the speed and convenience you would expect.

Different views for different screen sizes.

The GoToAssist Viewer is pretty adaptable. You can easily change the image size of the customer’s desktop without adjusting their display settings. So if their screen is too large, you can scale it down to fit yours. If it’s too small, you can zoom in to see things better. Either way, we’re sure you’ll find the view that’s right for you.

A secure, easy way to transfer files.

When you want to give a customer a file to complete a fix, you don’t need to bother with thumb drives, FTP, or cloud-based storage services. GoToAssist uses the same firewall and proxy-friendly connection that it uses for screen sharing to enable its file transfer feature, so there are no restrictions on the type or size of the live session file transfer.

Transfer files in live or unattended sessions.

When you’re in a live session with a customer, you can quickly select files from your computer to send or drag and drop onto their screen. Alternatively, you can ask for a file from their system. Either way, GoToAssist will prompt the customer for permission. Transferring files also works in unattended sessions and in web chats on your Support Center.

Control who can transfer files.

Security is essential when extending remote support privileges to your team. To ensure that your customers’ systems are never mishandled, you can easily adjust permission settings for the file transfer feature. That way, you control who can send or receive files while in a support session. Maintain your customers’ trust without worry.

No screen goes unseen.

There’s no denying the productivity value of a multi-screen setup. Many of your customers or end users are likely to have two or more connected with applications and windows spread across them all. But don’t worry about missing anything. GoToAssist will alert you right away what their setup is like, so you know exactly what you’re working with.

Switch or scroll through screens easily.

With multiple monitor support, you can go back and forth between screens in a number of different ways. Scroll to another monitor by hovering over the on-screen arrow buttons, or simply click them to jump right over. There are also keyboard combinations for switching quickly, and you can even view multiple monitors at the same time if you’re using the same screen setup.

Get everyone on the same screen.

Although it may feel like it sometimes, it’s not just you against the world. Your support team has your back, so rely on them. In GoToAssist, you can get other technicians to join you without interrupting the session. They can see the same screen and chat with the customer to help you resolve with collaborative remote support issue, no matter where they are.

Invite your team to help out.

Getting your team into a collaborative support session is as easy as raising your hand for help. You can invite another technician to join you from the GoToAssist toolbar, which lets you email the session URL or copy it to share someway else. All the other technician has to do is click the link and they’re in, ready to lend a hand.

Multi-tasking at its finest.

In an ideal world, you’d have as many support technicians available as there are customers in need. So whenever a new request came in, there’d be no queue or delay. In reality, your team is what it is, so they’ll sometimes have to juggle multiple support requests. But here’s the good news: GoToAssist makes it possible and painless.

Help multiple customers simultaneously.

Start a session, and if you’ve got things well under control, go ahead and start multi session support. GoToAssist allows every technician with a dedicated seat to host up to eight support sessions at the same time. A thumbnail of each session appears at the top of your GoToAssist Expert application window, easy to see and easy to switch to.

Make things easier to understand.

Sure, if you want something done right, you could do it yourself. But if you expect your customers to follow along, it’s often better to slow down and walk them through it. GoToAssist gives you a set of annotation tools for that very reason. In a support session, you can leave marks on their screen, screen annotation, so they can understand what to do.

Draw, highlight and stamp arrows.

GoToAssist has three drawing tools for you to use. The Pen, as you might imagine, lets you write freely on the customer’s screen. With the Highlighter, you can click and drag to create a translucent trail over areas of interest. The Arrow allows you to stamp one arrow at a time to quickly point out menu options or buttons to click.

Instant information at your fingertips.

The more information you have about a customer’s computer, the better equipped you’ll be to provide remote diagnostics support. And with GoToAssist, you don’t have to go digging through internal settings for the details. One click will pull it all up to the surface in an easily readable report, so you can quickly find what you need to know and get back to the matter at hand.

Run a diagnostic report for the essentials.

The GoToAssist remote diagnostic report finds a lot of useful information. From basics about the customer’s device, such as its operating system, IP address and serial number, to a rundown of all applications and processes currently open, you’ll have the facts at a glance. For a list of everything the report shows, visit our Run Diagnostic Reports support page.

Expert Mobile App

You can host sessions from anywhere with all the same features on your iPhone or iPad.

Session Recording

Capture the audio, video and snapshots from your sessions in a simple click.

Camera Streaming

Your customers or employees simply use their iPhone or Android camera to show the issue.

Secure Web Portal

You can log in from any device and launch a live video support session in seconds.

Built-in Audio

You can communicate clearly through built-in audio to guide the inspection or repair.

Customer Mobile App

People asking for help just need the free GoToAssist Seeit app to join the session.

Annotation

To help explain the solution, you can place arrows on the paused video or on snapshots.

Snapshots

You can easily take photos during the support session for a record of the issue.

Photo Management

All your snapshots are kept in a thumbnail gallery for you to see and reference.

Live Remote Support 即時遠端支援

Resolve customer issues in record time.

1. Start a support session.

Launch GoToAssist from your web browser, desktop or mobile device.

2. Invite the customer.

To join, customers enter a support key online or click a link you provide.

3. See & control the computer.

Screen sharing, diagnostic tools and more help you save the day.

Unattended Access 無人值守電腦連線

Easily connect to unattended computers.

1. Set up remote access.

Run the installer ahead of time on a customer’s computer or in a live session.

2. View the list of computers.

Organize machines by location, department or another custom category.

3. Connect anytime.

One click and you’re ready to provide support without a customer there.

GoToAssist 企業購買諮詢,請洽:

台灣總代理 匯通商行
電話:(02) 5596-4584
Email : service@heavenbuy.com