Both your customers and your technicians can share their screen and give keyboard and mouse control.
Securely send and receive files in a live or unattended support session, which is useful for applying patches, updates and more.
Easily access your customer’s system information, including hardware and software configuration.
Easily switch or scroll between all of your customer’s monitors.
Host up to 8 sessions simultaneously per technician.
Draw, highlight and point to items on the customer’s screen.
Access and control end users’ computers to resolve issues quickly. Transition from a call or chat to an online support session with just one click.
Support remote computers and servers without an end user present. Connect at any time to unattended machines.
Mitigate security risks while making your own life easier with these updates.
Add a second level of security to better protect your GoToAssist accounts.
Active Directory Connector
Easily add, update or remove technicians with our Active Directory integration.
Single Sign On
Cut down on password management by letting technicians use existing credentials.
GoToAssist employs Secure Socket Layer (SSL) technology and 128-bit Advanced Encryption Standard (AES) encryption. Our server architecture stores all data two tiers away from the Internet.
GoToAssist relies on HTTP outbound connections to transparently enable screen-sharing sessions. In most cases, support professionals and their customers can connect without changing firewall settings.